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 SaaS Products SLA Service Level Agreement for customers of Sitecore’s SaaS Products, excluding Sitecore Send.

 Send SLA Service Level Agreement for customers of Sitecore Send.

 Managed Cloud SLA Service Level Agreement for customers of Sitecore’s Managed Cloud products.

 EXM Delivery Cloud SLA Service Level Agreement for customers of Sitecore’s EXM Delivery Cloud Services.

 Sitecore Usage Policy Rules for acceptable use of Sitecore’s SaaS Products and Hosted Services (collectively, “Cloud Services”).

 Sitecore Subprocessors Data Processors or Service Providers as further defined in our Data Processing Addendum.

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